This Policy applies as between you, the user of this web site and TCK Consulting GmbH the owner and provider of this web site. This policy applies to our use of any and all data collected by us in relation to your use of the web site and any services or systems therein.
1.1 Data controllerThe data controller for the processing of this website and its services is TCK Consulting GmbH (Establecimiento permanente en España) - hereinafter the Service - with address at Avenida California, number 95, CP 08811 , Canyelles, Barcelona, Spain.
VAT ID: ESW0240548H
Email: info@tck-consulting.com
1.2 Description
The acceptance of the privacy policy of the Service (hereinafter "Privacy Policy"), is a necessary condition for the use of our website.
This Privacy Policy regulates the collection, treatment and use of your personal and non-personal information as a user of the Service, as of the effective date that appears in the header.
To process your personal data, the Service complies with current, local and European legislation, as well as its development regulations.
You can visit the website without providing any data, but if you want to contract our services, you will need to provide us some personal information. The information (personal or non-personal) collected by the Service may vary depending on that.
The personal and non-personal information collected by the Service is gathered in three ways: 1) the one collected automatically 2) the one that you voluntarily provide us and 3) the one provided by third parties.
2.1 Automatically compiled data
This information will consist of:
- The data compiled by means of cookies or similar mechanisms stored in your device, always with your consent or according to other legal bases. Check our Cookie Policy for more information.
- The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the URL from which you come from, the URL you are going to or the mobile network used, among others.
- Data from the use of the Service and possible bugs detected during its performance.
2.2 Data you provide voluntarily
This information will consist of:
- The information required to create your user profile: for this we collect data when you create or update your account. The data we collect includes your name, email, password, and banking or payment information (including information related to payment information).
- The one required to complete the provision of the service and carry out the corresponding billing: name or company name, email, address, telephone, tax and bank details.
- If you contract a service on behalf of another person through the platform, you guarantee that you have legitimately obtained the personal information of those other people before providing us with their data.
- The information, personal or not, that may be contained in the messages sent through the contact or opinion channels established through email, for example your name or email.
- The information, personal or not, that the comments to any of the blog's contents could contain, such as your name, email and message.
- Your email if you decide to sign up to our newsletter. If you register the email of a third party, you accept that you have that user's consent for it.
- The information, personal or not, to be able to participate in the enabled forums such as name, email and password.
- The information, personal or not, provided to carry out the Zoom calls as well as the recordings of the same, such as name, email, image or voice, among others.
- Your photograph, name, nickname or geolocation if you decide to participate in any of our social media activities.
2.3 Data provided by third parties
This information will consist of:
- The information provided by payment systems or credit card processors, such as the time of purchase or its amount.
- The one provided by social networks or similar services.
We inform you that the completion of the forms is voluntary. However, if you do not fill in the required fields (normally marked with the word "required"), the use of some functions of the Service will not be possible or will be limited.
The personal data that you provide us will be incorporated and will be processed in the files owned by the Service, in order to be able to attend to your requests.
You can exercise at any time the rights of access, rectification, erasure, restriction of processing, opposition and portability of your personal data via the privacy settings in your user profile after you have signed up, by email to: info@tck-consulting.com or to the postal address: TCK Consulting GmbH, Avenida California, number 95, CP 08811, Canyelles, Barcelona, Spain.
In case of requests by email or post you must identify yourself with your name and surname, as well as a copy of your national ID or national ID, if necessary.
In the event that you have granted consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
Also, if you think there is a problem with the way Swapschool is handling your data, you can direct your claims to the data protection authority that corresponds, being the Spanish Agency for Data Protection indicated in the case of Spain.
The Service will use the data collected to:
- Manage and update the service (the legal basis being our legitimate interest in maintaining and keeping the service up-to-date and in good condition).
- Respond to your requests (the legal basis being our legitimate interest in answering and resolving the queries of our users).
- Send you our newsletter with information and promotional offers by email (the legal basis being your consent or our legitimate interest based on the prior contractual relationship, as the case may be). You can unsubscribe from the newsletter via a received email newsletter or by contacting us. However, you will not be able to unsubscribe from certain correspondence from us, such as messages regarding the security of your data or the terms and conditions of the Service.
- Manage your participation in any of our forums (the legal basis being your consent).
- Process the payments you make and issue the corresponding invoices (the contract being the legal basis).
- Manage and provide you with the materials you contract (the contract being the legal basis).
- Publish and manage the comments that you make to any of the contents of the web (the legal basis being your consent).
- Manage your participation in Zoom calls organized by the Service (the contract being the legal basis).
- Maintain the security of the Service, investigate illegal activities, enforce our terms and conditions and help state security forces and bodies in the framework of their eventual investigations (the legal basis being our legitimate interest in guaranteeing and maintaining the security of the Service and its users).
Likewise, the Service may use the information of the users in the form of aggregated and anonymous data to be shown to third parties. You may also share statistics and demographic information about users and their use of the Service with third parties. But none of this will allow those third parties to personally identify you.
The Service does not use automated individual decisions.
4.1. In emails and contact forms
The website of the Service has an TLS encryption that allows the user to safely send their personal data through standard type contact forms.
The personal data collected will be subject to automated processing and incorporated into the corresponding activity registry files of which the Service is the owner.
In that sense:
- We will receive your IP, which will be used to verify the origin of the message in order to offer you adequate recommendations (for example, to present the information in the correct language) and to detect possible irregularities (for example, possible attempts to cyber attack the Service), as well as data related to your ISP.
- You can provide us with your data through telephone, email and other means of communication indicated.
At no time will the Service or its staff have access to the bank details (for example credit card number) that the user as a customer will provide to our payment providers.
Certain services provided through the web (for example, the possibility of participating in a promotional code contest or raffle) may contain particular conditions regarding the protection of personal data. It will be necessary to accept them before participating in those services.
4.2. In social networks
We have profiles on some of the main Internet social networks, with the Service being responsible for the processing in relation to the data published on them (for example, photos uploaded by the Service in which people's faces appear ).
The data will be processed in line with the social network rules for corporate profiles. Therefore, when the law does not prohibit it, we can inform our followers by any means the social network allows about their activities or offers, as well as provide a personalized customer service.
In no case do we extract data from social networks, unless the user's consent to do so is obtained promptly and expressly.
When, due to the very nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.
4.3. In raffles
When participating in promotional actions organized exclusively by the Service, the data that you transfer will be treated only by us for the purpose indicated in the statement of the action and its corresponding legal conditions.
Here you can check for how long we keep the personal data collected by the Service:- The disaggregated data will be kept without a period of deletion.
- The data of the users who acquire the Service will be conserved the minimum required, being able to stay up to:
- 5 years, according to art. 1964 of the Civil Code (personal actions without special term).
- 6 years, according to art. 30 of the Commercial Code (accounting books or invoice, for example).
- User data uploaded by the Service to pages and profiles on social networks will be kept from the time the user offers their consent until they withdraw it.
- Subscriber data to our newsletter will be kept from the moment the user subscribes until they unsubscribe.
- The data of the comments that you make to any of the contents of the web will be kept from the moment the user publishes it until they request its withdrawal or it is deleted for breaching these terms and conditions.
There are third parties that manage part of the Service.
The Service requires them to comply with this Privacy Policy in whatever is applicable to them, in addition to having their own. However, the Service will not be responsible for compliance with this policy.
Under some circumstances, the Service may share, use, preserve or disclose Personal Information with third parties, on a non-aggregated basis:
6.1 To provide the Service:
The service providers that provide functions on our behalf, such as payment services, web hosting, analytics commercial, customer service or web marketing. These service providers may collect and have access to the information they need to perform their functions, but they are not allowed to share or use the information for any other purpose.
6.2 To cooperate with the competent authorities:
If we believe it is reasonably necessary to satisfy any law, legal process or legitimate interest. In any case, we will only provide the strictly required information.
The Service adopts all the necessary technical and organizational measures to
protect the security and integrity of the personal and non-personal information collected. Both against unauthorized access and accidental alteration, loss or destruction.
In any case, the Service cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense about the information shared at all times.
You understand and acknowledge that even after deletion, personal and non-personal information may remain visible in cache or if copied or stored by other users.
We may update this Privacy Policy in the future.
We will inform you about your changes by sending a notice to the email address provided and / or placing a notice in a prominent place on our website.
If you have questions about this Privacy Policy, contact us as follows:
E-mail: info@tck-consulting.com
Postal address: TCK Consulting GmbH (Establecimiento permanente en España) , Avenida California, number 95, CP 08811, Canyelles, Barcelona, Spain.
